Goal setting is an integral part of any organisation’s strategy for success. One method that has recently gained popularity is the OKR methodology. An acronym for Objectives and Key Results, OKR is an innovative approach to goal setting that is experimental, data-driven and focuses on value beyond mere deliveries and profits. It’s an organic method that encourages growth and nurtures a culture of continuous learning and strategic thinking in the workplace.
Overview of OKR
OKR, or Objectives and Key Results, is a goal-setting system that aligns and engages employees around measurable targets. It’s a simple tool that creates a rhythm of alignment and engagement around quantifiable and time-bound objectives. The OKR methodology has been adopted by numerous organisations, including tech giants like Google and Intel, to foster a culture of collaboration, self-improvement, and continuous learning.
“OKR is a simple, fast-cadence process that engages each team’s perspective and creativity.”OKR is not just for tech companies. Traditional businesses like Walmart, Target, ING Bank, etc., have also embraced this methodology. The core philosophy of OKR is to have ambitious goals, and the key to achieving these goals is the alignment of every team member’s efforts towards these shared objectives.
Understanding OKR: The Basics
The OKR methodology was developed by Andy Grove at Intel and later popularised by venture capitalist John Doerr, who introduced it to Google. It is a simple yet robust framework that consists of two main components: Objectives and Key Results.
Objectives are qualitative descriptions of what you want to achieve. They should be short, inspirational, and engaging. An Objective should motivate and challenge the team.
Key Results, on the other hand, are a set of metrics that measure your progress towards the Objective. For each Objective, you should have a set of 2 to 5 Key Results. They have to be quantitative and measurable.
“If it does not have a number, it is not a Key Result.” – Marissa Mayer, a former Google’s Vice President.An example of an Objective might be “Create an Awesome Customer Experience”. The Key Results for this Objective could be:
- Decrease Average Customer Support Response Time from X to Y
- Increase Customer Retention Rate from X to Y
- Improve Customer Satisfaction Score (CSAT) from X to Y
Uniqueness of OKR
OKR is not a rigid framework, but rather, it provides a flexible approach to goal setting. There are some core concepts that define the uniqueness of the OKR methodology.
Unlike traditional planning methods, OKR adopts an agile approach. It uses shorter goal cycles, allowing companies to swiftly adapt and respond to change.
OKR is straightforward and easy to understand. The process of setting goals using OKR is lightweight and significantly reduces the time spent on setting goals.
OKRs are public within the organisation, fostering a culture of transparency. Everyone has access to everyone else’s OKRs, which helps create organisational alignment.
OKR acknowledges that strategic and tactical objectives have different tempos. Therefore, it adopts different rhythms:
- A strategic cadence for high-level, longer-term OKRs for the company (usually annual).
- A tactical cadence with shorter-term OKRs for the departments and teams (usually quarterly).
- An operational cadence for tracking OKR results and initiatives (usually weekly).
Bidirectional Goal Setting
OKR uses a market-based approach that is both bottom-up and top-down. The company sets the strategic OKRs, and each team drafts their tactical OKRs aligning with its strategy. Typically around 60% of the OKRs are set bottom-up in agreement with the managers, improving engagement and understanding of the strategy.
OKR targets bold, ambitious goals. The philosophy behind OKR is that if the company is always reaching 100% of its goals, they are too easy. Ambitious goals are known as stretch goals; usually, only 60-70% of them should be achieved on average.
It’s crucial to separate OKRs from compensation and promotions. Employees need to know they won’t lose money if they set ambitious goals. OKR is a goal-setting framework, not an employee evaluation tool.
Adopting OKR is a journey, not a single event. It’s a cultural transformation that doesn’t happen overnight. By implementing a well thought-out strategy, it is feasible to adjust the dynamics of the company within a few months, promoting team alignment and engagement.
Common Mistakes & Tips for Writing Good OKRs
When implementing OKRs, there are common mistakes to avoid and tips to follow for writing good OKRs.
- Using OKR as a task list.
- Setting too many OKRs.
- Not aligning your OKRs.
- “Set it and forget it.”
Tips for Writing Good OKRs
- They should be simple, short and easy to memorise.
- They should not be boring.
For Key Results:
- Separate metrics from initiatives.
- Set a few of them. Usually between 2 and 5 per Objective.
With the OKR methodology, organisations can set ambitious goals, measure progress, and foster a culture of transparency and continuous learning. It’s a simple, flexible, and powerful tool for driving growth and success in the modern business landscape.